Refund Policy

1. Service-Based Refunds

Because our services involve customized financial work and professional time, all sales are final once services have been rendered. This includes, but is not limited to:

• Bookkeeping

• Catch-up or clean-up services

• Financial statement preparation

• Payroll processing

• Advisory or consulting services

2. Prepaid Services

If you prepay for services and wish to cancel before any work has begun, you may request a full refund within 7 calendar days of payment. After this period, a partial refund may be granted at our discretion based on the time and resources already committed.

3. Subscription Packages

For monthly service packages:

• You may cancel at any time with written notice.

• Cancellations must be submitted at least 5 business days before the next billing cycle to avoid future charges.

• No refunds will be issued for partial months or unused services once work has started.

4. Dissatisfaction or Errors

If you believe there has been an error or a service was not performed as agreed, please contact us within 10 business days of delivery. We are happy to review the issue and, if appropriate, offer a correction or credit toward future services.

5. How to Request a Refund

To request a refund or credit, contact us at:

Superior Ledger Services
Email: [Your Email Address]
Phone: [Your Business Phone Number]

Please include your name, invoice number, service details, and reason for the request. We will respond within 3–5 business days.

6. Exceptions

No refunds will be issued for:

• Missed appointments without notice

• Delays caused by missing or incomplete client documentation

• Services delivered as outlined in a signed engagement agreement